Shipping & Returns

Shipping Policy

​

At BLACK XTZ, we are committed to delivering your order as quickly and safely as possible.

• Shipping Destination: United Kingdom

• Processing Time: 1–2 business days

• Estimated Delivery: 4–10 business days

• Shipping Cost: Free shipping on all orders

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your delivery.

Please note that delivery times may vary slightly during holidays or periods of exceptionally high demand.

​

Returns & Refunds

​

We want you to shop with confidence.

If you're not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To qualify for a return:

• Item must be unused and in its original condition.

• Item must be returned in its original packaging.

• Proof of purchase is required.

Refunds are processed after the returned item has been inspected.

Shipping fees are non-refundable unless the item arrives damaged or incorrect.

​

Customer Service

​

Our customer support team is available to help with questions regarding orders, products or shipping.

Support Email

blackxtzstore@gmail.com

We aim to respond to all enquiries within 24 business hours.

​

Privacy & Security

​

Your privacy is important to us.

BLACK XTZ collects only the information necessary to process your order and provide customer support.

We do not sell or share your personal information with third parties for marketing purposes.

Your payment information is processed securely through trusted payment providers and is never stored on our servers.

All transactions are protected using industry-standard SSL encryption.

​

Order Changes & Cancellations

​

Orders begin processing shortly after they are placed.

If you need to modify or cancel your order, please contact us as soon as possible.

While we will do our best to assist you, changes cannot be guaranteed once an order has entered the shipping process.

​

Damaged or Incorrect Items

​

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

• Your order number

• Photos of the item

• Photos of the packaging

We will arrange a replacement or refund as quickly as possible.

​

Payment Methods

​

We securely accept payments through:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

All transactions are encrypted and processed through secure payment gateways.